IP Attendant Console

iPECS Attendant is a powerful PC based attendant console, designed to enhance call handling and control functions of the attendant, through superb intuitive drag & drop actions. It also allows the attendant to manage the directory with ease of use and graphical user’s interface

iPECS Attendant

iPECS Attendant is the IP based attendant console with soft phone function, hotel features and an improved user interface. Based on the iPECS platforms that integrated with iPECS Attendant, the supported features
are various for quick and easy call handling.

Embedded IP soft phone functions

• Various call features without an external desktop phone
• High quality voice communications using a PC or laptop

Easy to use interface

• Well organized user interface and customizable display for individual attendant
• Wait time and priority based call handling with caller information
• Intuitive display icons: Monitoring window, Queue window and tool bar
• Quick and easy call handling with simple click or drag and drop
• Desktop phone and status presence based call routing
• iPECS UCS presence information display
• Busy Lamp Field(BLF) and status information display
• Shortcut keys for frequently used functions
• Pre-selected and customized station status message setting
• Station setting modification: Station name, COS, Temporary COS, attendant cancel, music selection
• Attendant status change : Day, Night, On demand, Weekend, Auto ring, Forward

Simple directory and database management

• Local phone book import and export
• Database and system component back up to the local hard disk drive
• Multiple local database interface
• Support MS Outlook integration
• Phone book management : Register, Edit, Delete, 17 database fields, Dynamic search, Sort, Filter

More productivity enhancement features

• Dialing options : Keypad dialing, click to call from the phone book, station icon, log view and speed dial
• Video call, Conferencing, Call recording, Text messaging, E-mail notice, Paging, Emergency call monitoring, etc.
• Multiple attendants’ monitoring and superb statistical reporting of all calls

Hospitality features

• Check in/out, wake up call, room status, room cut off, hotel reservation part-time of room charge calculation, add additional service charge option etc.
• Wake-up call management: Multiple wake-up, group set, optional set
• iPECS Attendant Hotel for basic PMS functionality
- Check-out billing service, Custom billing format
- System Information update in real-time(PMS DB sync)
- DnD service, message service
- Room class(COS) setting, Room change and automatic change of COS when check out

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IP-Phones

For superior user experience, iPECS 1000i Series Intuitive user interface, superior HD voice, comprehensive range of terminals meet the needs of your entire organization for today and future. - Simple, sleek and modern design goes well for desktop or wall mounting - User friendly intuitive interfaces with color display - Superior HD voice and full duplex speakerphone - Zero touch provisioning for all cloud and on-prem users - Exceptional performance, security and various range of accessories

iPECS UCM (LME NGN Platform)

The next generation communications platform iPECS UCM is a transformative enterprise-grade solution that provides a fully distributed IP architecture and a converged all-IP enterprise communications solution delivering a complete portfolio for unified communications.

iPECS UCS

Revolutionize your business with Unified Communications (UC) iPECS UCS is a productivity-boosting app that consolidates all communications into a single system accessible from anywhere. Enable true enterprise mobility. Enhance collaboration to make workflow seamless. The world is ever more connected and ever more mobile. Empower your business to keep pace. UC is the future of business communications.

Digital Phones

High-powered HD digital phone range Boost your business phone system with a complete range of high-quality digital phones. Enjoy high quality audio through a cost-effective iPECS product suite that covers all business needs.

iPECS IPCR

IP Call Recording Solution iPECS IPCR(IP Call Recording) is a call recording and monitoring solution tightly integrated with iPECS platforms optimized for small and medium sized offices and contact centers. iPECS IPCR is designed as a simple and cost- effective solution, while it delivers powerful value added features. iPECS IPCR can meet the needs of robust call recording to ensure regulatory compliance and quality management.